98%

Overall Customer Satisfaction!

 

100%

Said they would recommend Blue Dot to friends & family!

 

Blue Dot Respiratory Solutions

Fall  Patient Satisfaction Survey Results

 

Methodology:  Current oxygen patients of Blue Dot Medical were polled in the month of September and asked 6 questions regarding their level of satisfaction with our staff and services provided.  

 

 

Polling Strategy:  This customer segment has traditionally been adverse to answering any sort of telephone survey.  With this in mind, a simple six question survey was designed to measure three distinct areas of our business:  Quality of Delivery Staff, Quality of Office Staff, and Overall Customer Satisfaction.  Patients were asked to rate the services of Blue Dot on a scale from 1 to 5, 1- being poor, 2- Meeting Needs, nothing more, 3 - Average, 4 – Very Good, 5 - Excellent. (Most all surveys were completed after Hurricane Katrina)

 

 

Patient Sampling: A total survey goal of 50% of patients was established as an overwhelming statistical sample of the product group.   All oxygen patients were called and invited to participate in the survey.  Sample size was easily obtained, with sampling size at almost 75% of patient base.

 

 

Results:  

Overall Service Indicie:
Very Good/Excellent Ratings – 98%

Meeting Needs/Average Ratings- 2%

Poor Ratings- 0%

Positive Clinic Correlation- 99%

 

 

 

Positive Clinic Correlation:

During last years survey of customer satisfaction levels within our oxygen patient base, we were pleased to hear a large percentage of  patients mention some gratitude to their physician or nurse for referring them to our organization.  This year we added a question regarding this issue, and all but two patients noted that our level of service was definitely a positive reflection on the physician/clinic that made the referral. 

 

 

 

 Sample Customer Satisfaction Survey

 

  We are conducting a survey of our current patients in hopes to measure and improve our customer satisfaction.  Could I have two minutes of your time to conduct a short 5 question survey? 

 

Please answer with a number 1 through 5. 1 being poor and 5 being excellent.

 

1. Do you find our office staff to be knowledgeable, friendly and helpful?                                                                                                  1 2 3 4 5

            comments:

 (Average Score 4.92)

 

2. Do you find our delivery staff to be knowledgeable,

    friendly, helpful, and on-time?                                                            1 2 3 4 5

            comments:

 (Average Score 4.94)

 

3. How would you rate the overall service you receive from

    Blue Dot Medical?                                                                     1 2 3 4 5         

            Comments:

 (Average Score 4.94)

 

4. Would you recommend Blue Dot to your friends and family

    they may have a need for respiratory equipment or medication?                  Yes     No

            comments:

 Survey Results: 100% Yes

5. How do you think our service reflects on the physician and/or clinic that referred you to us?

 

    Positive        Negative         Does not draw a correlation

 

 Survey Results: 99% Positive Coorelation

 

 

 

 

Thank you.